Boost Sales, Enhance Service, and Achieve Growth with CRM
PT Trimitra Sistem Solusindo, a certified Salesforce partner, empowers businesses to leverage the world’s leading CRM platform to achieve remarkable results. Our comprehensive suite of Salesforce solutions can transform the way you connect with your customers, automate workflows, and gain invaluable business insights.
It’s time to connect your marketing, sales, commerce, service, and IT teams around every customer through TMS Consulting CRM integrated customer data platform. And making every interaction becomes automated, intelligent, and in real-time.
We have specialized solutions, designed in close collaboration with people working in your industry, to support the capabilities you most need to thrive and grow. And we have an extensive network of ecosystem partners offering apps and guidance to help you craft a truly customized experience.
Understand and have knowledge of your customers’ history and interests, and then you can begin to serve up experiences better tailored to their needs and elevate how they see your brand.
Salesforce Sales Cloud is the leading CRM solution built to transform your sales game, maximize productivity, accelerating growth
Revolutionize customer service with AI-powered platform. Transform how you interact with your customers, boosting satisfaction, efficiency, and deflecting potential issues before they arise.
Craft targeted campaigns, personalize across channels with AI, and build lasting customer relationships - all with Marketing Cloud.
Service Implementation Packages
See our Salesfoce implementation packages, we tailored our services to be able to fulfill your business needs.
Industry Solution Packages
See our industry focused solution packages, we tailored our services to be able to fulfill your unique business needs.
Transforming Insurance Industry Operations and Customer Engagement
A Salesforce solution for the insurance industry addressing key challenges: optimizing insurer-customer relationships, streamlining customer acquisition, KYC, policy enrollment, and claims.Â
Value Proposition
Centralize and streamline customer data to provide a 360-degree view of each customer
Identify cross-selling and up-selling opportunities, manage leads more effectively, and improve conversion rates
Automate workflow and routine tasks such as underwriting process, policy enrollment and claim processing
Integrate compliance checks and secure data handling processes into the CRM system to meet industry regulations and reduce the risk of legal issues
Solution Adopters
- Contact Center​
- Marketing/Agency​
- Branch Area​
- Business Unit​
- Health Actuary​
- Underwriter
- Corporate Relation​
- Central Processing​
- Head of Department​
- Management Level​
Optimizing Telecom Operations with a Unified CRM Solution
With technological advancements and evolving business needs, the sector requires a CRM to enhance customer relations, effective complaint handling, integrated customer data access, and a unified 360-degree customer profile for optimized operations and customer experiences.
Value Proposition
One single platform for cross-function department to maintain sales pipeline, customer service, and field technician activities​​
End-to-end business needs and operation followed by monitoring of network installation, activation, dismantle, and service disruption by using field service lightning capabilities​​
Easy access integrated customer information data such as customer profile, customer interaction, customer experience, subscription information, etc.​​
Unified customer 360-degree profile information that contain sales pipeline / usage history​​
Solution Adopters
- Sales Representative​
- Customer Support​ ​
- Operation & Maintenance​
- Project Manager​
- System Data Analyst​
- Fields Service
- Service Dispatcher​​
- Channel State Information​
- Engineer Manager​
- Management Level
Driving Growth in CPG with Unified CRM Solutions
In line with current digital transformation trends and business needs in the CPG sector, CRM system are needed to support the sales process, customer complaint handling, product warranty, repair management, and other operational activities.
Value Proposition
Complete visibility and integrated on inquiry, opportunity and forecasted deals​​
Streamline sales processes and manage relationships between dealers, distributors, and retailers more effectively​​
Provide better customer service by using CRM to track customer interactions, manage complaints, and resolve issues more efficiently​​
Automate routine tasks, integrate CRM with other business systems (for examples ERP system or POS system), and improve overall operational efficiency​​
Solution Adopters
- Customer Agent​
- Sales Business​
- Sales Maintenance​
- Field Technician​
- Operation Manager​
- Supervisor​
- Senior Supervisor​
- Regional Manager​
- General Manager​
- Board of Directors​
Industry Solution Packages
See our industry focused solution packages, we tailored our services to be able to fulfill your unique business needs.
Transforming Insurance Industry Operations and Customer Engagement
A Salesforce solution for the insurance industry addressing key challenges: optimizing insurer-customer relationships, streamlining customer acquisition, KYC, policy enrollment, and claims.Â
Value Proposition
Centralize and streamline customer data to provide a 360-degree view of each customer
Identify cross-selling and up-selling opportunities, manage leads more effectively, and improve conversion rates
Automate workflow and routine tasks such as underwriting process, policy enrollment and claim processing
Integrate compliance checks and secure data handling processes into the CRM system to meet industry regulations and reduce the risk of legal issues
Solution Adopters
- Contact Center​
- Marketing/Agency​
- Branch Area​
- Business Unit​
- Health Actuary​
- Underwriter
- Corporate Relation​
- Central Processing​
- Head of Department​
- Management Level​
Optimizing Telecom Operations with a Unified CRM Solution
With technological advancements and evolving business needs, the sector requires a CRM to enhance customer relations, effective complaint handling, integrated customer data access, and a unified 360-degree customer profile for optimized operations and customer experiences.
Value Proposition
One single platform for cross-function department to maintain sales pipeline, customer service, and field technician activities​​
End-to-end business needs and operation followed by monitoring of network installation, activation, dismantle, and service disruption by using field service lightning capabilities​​
Easy access integrated customer information data such as customer profile, customer interaction, customer experience, subscription information, etc.​​
Unified customer 360-degree profile information that contain sales pipeline / usage history​​
Solution Adopters
- Sales Representative​
- Customer Support​ ​
- Operation & Maintenance​
- Project Manager​
- System Data Analyst​
- Fields Service
- Service Dispatcher​​
- Channel State Information​
- Engineer Manager​
- Management Level
Driving Growth in CPG with Unified CRM Solutions
In line with current digital transformation trends and business needs in the CPG sector, CRM system are needed to support the sales process, customer complaint handling, product warranty, repair management, and other operational activities.
Value Proposition
Complete visibility and integrated on inquiry, opportunity and forecasted deals​​
Streamline sales processes and manage relationships between dealers, distributors, and retailers more effectively​​
Provide better customer service by using CRM to track customer interactions, manage complaints, and resolve issues more efficiently​​
Automate routine tasks, integrate CRM with other business systems (for examples ERP system or POS system), and improve overall operational efficiency​​
Solution Adopters
- Customer Agent​
- Sales Business​
- Sales Maintenance​
- Field Technician​
- Operation Manager​
- Supervisor​
- Senior Supervisor​
- Regional Manager​
- General Manager​
- Board of Directors​
CRM can future-proof your business
- A unified CRM system can connect sales, marketing, and customer service to create a holistic view of a business’ customers.
- Consumers expect real-time responses and interactions. A CRM that stores all these interactions, across devices and times, can improve the customer experience.
- Quickly responding to customer requirements is key to their experience.
Hyper-personalisation can refer to actually customising products; offering particular products in particular locations based on what’s trending; leveraging omnichannel data to personalise communications; or real-time engagement.
- Businesses can make smarter and faster decisions with help from Artificial Intelligence (AI)
- Marketing AI can collate data from interactions to predict the messaging your customers will most likely respond to
- A recent survey found that 72% of consumers and 83% of business buyers expect companies to use new technologies to create better experiences.
- One out of three digital consumers in Southeast Asia will switch brands when they can’t find their preferred brands
- 84% of customers say the experience that a company provides is as important to them as its products and services.
Industries
Construction
Distribution
Heavy Equipment
Manufacture
Logistic
Retail
Mining
Finance
Telecommunication
Success Story:
TMS Consulting Empowers Eiger to Revolutionize Customer Experience with Centralized, Efficient, and Integrated Solutions
Business Challenges
- Fragmented Support: Disconnected direct and indirect channels.
- Inefficient Tickets: Manual processes delay responses and lower satisfaction.
- Limited Self-Service: Few options for customers to resolve issues independently.
- No Central Insights: Agents lack a unified view of customer interactions.
Proposed Solutions
Implementing Salesforce Service Cloud for:
- Integrated collaboration platform for customer commercial support with Salesforce Omnichannel
- Whatsapp integration that can be use and manage by many agents
- System for tracking and viewing products on several outlets
Key Results
Increase integrated all channel in eiger – 5 group of channel (WA, email, socmed, ecommerce, offline store)
Resource efficiency up to 40% (their team 18 peoples, normally use 30 peoples
TMS Consulting is an official Salesforce Partner in Indonesia.
Salesforce is a customer relationship management solution that brings customers and companies together.
It’s one integrated CRM platform that gives all your departments – including marketing, sales, commerce, and service – a single, shared view of every customer.
Trusted by 100+ businesses. Of all sizes. Worldwide.
TMS is an official Salesforce Partner that is trusted by corporations for providing platforms to manage their customers data inclluding Marketing, Sales, Service, and Commerce.Â
Start your journey with TMS.
We are here to assist your business to grow and thrive. If you are interested in any of our services/products and have a question about its features, trials or demo, pricing, or anything else, our team is ready to answer all your questions.
