Upscale Your Customer Experience with
Deliver Smarter, Faster, and More Personalised Service.
Reduce costs and drive efficiency with Service Cloud
Scale every service process with automation.
Personalise every engagement with AI.
Connect service across channels in real time with Data Cloud.
NO MORE manual issue of ticket or case management
NO MORE inability to view customer service activities and report in real time
NO MORE delay in customer support management process
NO MORE hassle in having an integrated dashboard from various channels
Business Impact
Massive Opportunities For All Clients
Drive Efficiency
30%
empower agents to solve cases faster
Reduce Cost
27%
support dost reduction
Self Service
30%
of lower cost volume by helping customers find answer quickly
Success Story:
Business Challenges
- Needs to automate their commercial customer service processes
- Needs to centralised monitoring & interaction in one platform
- Integrated collaboration platform for customer commercial support
Proposed Solutions
- Improved process by using process automation
- Upgrade customer service with Salesforce Omni Channel
- Gather integrated report & dashboard
Key Results
- Improvement in contact center workflow
- Easy to monitor from all channels
- Improved accurate reporting
Our Clients
Trusted by 100+ businesses. Of all sizes. Worldwide.
TMS is an official Salesforce Partner that is trusted by corporations for providing platforms to manage their customers data inclluding Marketing, Sales, Service, and Commerce.
TMS Consulting is an official Salesforce Partner in Indonesia.
Salesforce is a customer relationship management solution that brings customers and companies together.
It’s one integrated CRM platform that gives all your departments – including marketing, sales, commerce, and service – a single, shared view of every customer.
