TMS

SAP Flash Edition (FE)

ERP berbasis Cloud terintegrasi

CRM

Tetap terhubung dengan CRM

Field Service Lightning

Pemberdayaan tenaga lapangan

Integration

Berbagai solusi integrasi bisnis

Fleet Management

Pelacakan dan pengelolaan armada

Infrastructure

Infrastruktur sebagai Layanan (IaaS)

Data Analytics

Optimalkan pemanfaatan data

Mobile Solution

Terhubung kapan saja di mana saja

Communication Automation

Komunikasi OmniChannel

Marketing Technology

Arahan & solusi strategis

Operational Support

Otomatisasi pengeluaran finansial

HSE

Kelola semua solusi HSE

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Kembangkan Bisnis Lebih Cepat dengan CRM

TMS Consulting memberikan layanan CRM yang komprehensif, solusi canggih untuk tetap terhubung dengan pelanggan dan calon pelanggan, merampingkan proses, serta meningkatkan profitabilitas.

See our packages
Request a demo

Saatnya menghubungkan tim pemasaran, penjualan, perdagangan, layanan dan IT dengan setiap pelanggan melalui platform data terintegrasi TMS Consulting CRM. Dan saatnya membuat setiap interaksi menjadi otomatis, cerdas dan real-time.

Kami memiliki solusi khusus, yang dirancang melalui kerja sama yang erat dengan orang-orang yang bekerja di industri Anda, untuk mendukung kemampuan yang paling Anda perlukan untuk tumbuh dan berkembang. Dan kami memiliki jaringan mitra ekosistem yang luas yang menawarkan aplikasi dan panduan untuk membantu Anda menciptakan pengalaman yang memuaskan.

Pahami dan ketahui riwayat dan minat pelanggan Anda, dan berikan pengalaman terbaik yang disesuaikan dengan kebutuhan mereka.

Sales Cloud

Tingkatkan efisiensi dengan otomatisasi penjualan, AI dan kecerdasan berbasis data.

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Service Cloud

Jadikan hidup pelanggan Anda lebih mudah. Berikan pengalaman terbaik, mulai dari digital hingga kondisi di lapangan.

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Paket SMB

Terlibat dengan pelanggan secara lebih efisien dengan pemasaran digital yang mengutamakan data.

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Marketing Cloud

Terlibat dengan pelanggan secara lebih efisien dengan pemasaran digital yang mengutamakan data.

Learn More

Service Implementation Packages

See our Salesfoce implementation packages, we tailored our services to be able to fulfill your business needs.

Basic Package

TMS Basic Service Cloud package provides essential customer support functionalities for businesses aiming to improve customer service responsiveness.

  • Features : Case management, SLA management, basic knowledge base, email-to-case, omni-channel setup, and agent mobile access.


  • Benefits : Enhances customer service efficiency by centralizing case management and allowing faster issue resolution, leading to higher customer satisfaction.

Advanced Package

Expanding on the Basic package, the Advanced package is suited for organizations looking to streamline and scale their customer support operations.

  • Features : Advanced case management, mni-channel routing, live chat, advanced SLA management, and feedback management system.


  • Benefits : Improve case handling efficiency and provide end-to-end customer journey, enhancing customer satisfaction by offering faster, multi-channel support.

Premium Package

The  package provides an end-to-end customer support solution, with advanced automation, AI-powered knowledge, and self-service customer or partner portal.

  • Features : Complex case management, service automation, milestones and entitlements, AI knowledge base, self-service portal, custom reports and dashboards, and system integration.
  • Benefits : Maximize Service Cloud features and capabilities through service automation with focus to enhancing both agent productivity and the customer experience.

Custom Package

The custom package is fully customizable to accommodate unique customer service needs, integrating Service Cloud with other enterprise systems.

  • Features : Custom workflows, integrations with third-party tools, industry-specific add-ons, and customized reporting.

  • Benefits : Provides organizations with tailored, efficient solutions that align with business-specific customer service processes, delivering a seamless and personalized customer experience.
See All Features & Specs

Basic Package

TMS Basic Sales Cloud package is designed for organizations who are new with CRM, focusing on core sales features to establish foundational processes.

  • Features : Lead management, opportunity management, basic reporting and dashboards, contact/account management, and customer 360-degree view.

  • Benefits : This package streamlines sales processes, improves visibility into sales activities, and enables tracking of key sales metrics, empowering teams to manage customer relationships effectively.

Advanced Package

The Advanced package is ideal for organizations with growing sales needs, offering enhanced automation and collaboration features.

  • Features : Sales automation enablement, advanced pipeline management, opportunity teams, product and pricing management, quote generation, and sales mobile access.
  • Benefits : The Advanced package increases productivity by enhancing forecast accuracy, quote process, providing on-the-go access to CRM data, and improved customer relationships.

Premium Package

TMS Premium package offers a robust solution with advanced tools in sense to maximize Sales Cloud capabilities and driven complete sales management processes.

  • Features : Comprehensive sales automation, product bundling, complex quote template, order and contract management, custom reports and dashboards, and system integration.
  • Benefits : This package empowers organizations with in-depth complexity process, unique selling, customized reporting, and system integration to provide a complete customer 360-degree view.

Custom Package

The Custom package is fully tailored to meet unique business needs, combining Salesforce Sales Cloud features with custom integrations and additional tools.

  • Features : Customizable workflows, bespoke integrations with third-party systems, advanced analytics, and industry-specific solutions.
  • Benefits : This package enables companies to align Sales Cloud precisely with their business processes, maximizing ROI by enhancing customer insights, sales efficiency, and flexibility in CRM usage.
See All Features & Specs

Buktikan masa depan Anda dengan CRM

  • Sistem CRM terpadu dapat menghubungkan penjualan, pemasaran dan layanan pelanggan untuk menciptakan operasional terbaik.
  • Berikan interaksi real-time kepada pelanggan, dengan CRM yang menyimpan semua interaksi ini, serta lintas perangkat dan waktu.
  • Merespon kebutuhan pelanggan dengan cepat adalah kunci pengalaman terbaik.

Hyper-personalisasi merujuk pada produk yang benar-benar disesuaikan; menawarkan produk tertentu di lokasi tertentu berdasarkan apa yang sedang tren; memanfaatkan data omnichannel untuk mempersonalisasi komunikasi; atau keterlibatan secara real-time.

  • Bisnis dapat membuat keputusan yang lebih cerdas dan lebih cepat dengan bantuan Artificial Intelligence (AI)
  • AI di bidang pemasaran dapat menyusun data untuk memprediksi pesan yang kemungkinan besar akan interaktif dengan pelanggan Anda
  • Survei menunjukkan 72% konsumen dan 83% pembeli bisnis berharap perusahaan menggunakan teknologi baru untuk menciptakan pengalaman yang lebih baik.
  • Satu dari tiga konsumen digital di Asia Tenggara akan berganti merek ketika tidak dapat menemukan merek pilihan mereka
  • 84% pelanggan mengatakan bahwa pengalaman yang diberikan perusahaan sama pentingnya dengan produk dan layanannya.
shutterstock_1642848283

Service Implementation Packages

See our Salesfoce implementation packages, we tailored our services to be able to fulfill your business needs.

Basic Package

TMS Basic Service Cloud package provides essential customer support functionalities for businesses aiming to improve customer service responsiveness.

  • Features : Case management, SLA management, basic knowledge base, email-to-case, omni-channel setup, and agent mobile access.


  • Benefits : Enhances customer service efficiency by centralizing case management and allowing faster issue resolution, leading to higher customer satisfaction.

Advanced Package

Expanding on the Basic package, the Advanced package is suited for organizations looking to streamline and scale their customer support operations.

  • Features : Advanced case management, mni-channel routing, live chat, advanced SLA management, and feedback management system.


  • Benefits : Improve case handling efficiency and provide end-to-end customer journey, enhancing customer satisfaction by offering faster, multi-channel support.

Premium Package

The  package provides an end-to-end customer support solution, with advanced automation, AI-powered knowledge, and self-service customer or partner portal.

  • Features : Complex case management, service automation, milestones and entitlements, AI knowledge base, self-service portal, custom reports and dashboards, and system integration.
  • Benefits : Maximize Service Cloud features and capabilities through service automation with focus to enhancing both agent productivity and the customer experience.

Custom Package

The custom package is fully customizable to accommodate unique customer service needs, integrating Service Cloud with other enterprise systems.

  • Features : Custom workflows, integrations with third-party tools, industry-specific add-ons, and customized reporting.

  • Benefits : Provides organizations with tailored, efficient solutions that align with business-specific customer service processes, delivering a seamless and personalized customer experience.
See All Features & Specs

Basic Package

TMS Basic Sales Cloud package is designed for organizations who are new with CRM, focusing on core sales features to establish foundational processes.

  • Features : Lead management, opportunity management, basic reporting and dashboards, contact/account management, and customer 360-degree view.

  • Benefits : This package streamlines sales processes, improves visibility into sales activities, and enables tracking of key sales metrics, empowering teams to manage customer relationships effectively.

Advanced Package

The Advanced package is ideal for organizations with growing sales needs, offering enhanced automation and collaboration features.

  • Features : Sales automation enablement, advanced pipeline management, opportunity teams, product and pricing management, quote generation, and sales mobile access.
  • Benefits : The Advanced package increases productivity by enhancing forecast accuracy, quote process, providing on-the-go access to CRM data, and improved customer relationships.

Premium Package

TMS Premium package offers a robust solution with advanced tools in sense to maximize Sales Cloud capabilities and driven complete sales management processes.

  • Features : Comprehensive sales automation, product bundling, complex quote template, order and contract management, custom reports and dashboards, and system integration.
  • Benefits : This package empowers organizations with in-depth complexity process, unique selling, customized reporting, and system integration to provide a complete customer 360-degree view.

Custom Package

The Custom package is fully tailored to meet unique business needs, combining Salesforce Sales Cloud features with custom integrations and additional tools.

  • Features : Customizable workflows, bespoke integrations with third-party systems, advanced analytics, and industry-specific solutions.
  • Benefits : This package enables companies to align Sales Cloud precisely with their business processes, maximizing ROI by enhancing customer insights, sales efficiency, and flexibility in CRM usage.
See All Features & Specs
See our packages
Request a demo

Industri

Konstruksi

Distribusi

Alat Berat

Manufaktur

Logistik

Ritel

Pertambangan

Keuangan

Telekomunikasi

Cerita Sukses:

privyid-new-logo-264x64

Salah satu pemain besar dalam digital trust yang saat ini mengelola lebih dari 1.800 pelanggan perusahaan, mencari solusi CRM untuk meningkatkan aktivitas pemasaran mereka.

Tantangan

  • Membutuhkan platform yang terintegrasi untuk semua proses dan aktivitas penjualan
  • Perlu memiliki sistem yang holistik untuk mengelola semua data
  • Kebutuhan untuk mengotomatisasi data dan aktivitas penjualan serta pemasaran

Solusi

Menerapkan Salesforce Sales Cloud dan Salesforce Pardot untuk:

  • Memetakan dan mengelola data konsumen potensial secara digital
  • Memanfaatkan implementasi CPQ
  • Manajemen terintegrasi untuk pembuatan profil prospek dan akuisisi prospek
  • Otomatisasi pemasaran yang disesuaikan untuk meningkatkan keterlibatan konsumen

Pencapaian

  • Peningkatan dalam manajemen & pelaporan pemasaran dan penjualan
  • Mudah memperoleh basis data pelanggan
  • Proses persetujuan yang lebih cepat oleh sistem
  • Peningkatan proses sistematis untuk mengelola semua prospek

TMS Consulting adalah Partner Resmi Salesforce di Indonesia.

Salesforce adalah solusi manajemen hubungan pelanggan yang menyatukan pelanggan dan perusahaan.

Ini adalah satu platform CRM terintegrasi yang memberikan semua departemen Anda – termasuk pemasaran, penjualan, perdagangan, dan layanan – sebuah tampilan bersama dari setiap pelanggan.

trusted-by-clients-crm-1

Dipercaya oleh 100+ bisnis. Dalam semua skala korporasi. Di seluruh dunia.

TMS adalah Partner Resmi Salesforce yang dipercaya oleh perusahaan untuk menyediakan platform untuk mengelola data pelanggan mereka termasuk Pemasaran, Penjualan, Layanan dan Perdagangan.

Salesforce.com_logo.svg
See our packages
Request a demo

Raih Sukses Perusahaan Anda Bersama TMS

Kami hadir untuk membantu bisnis Anda tumbuh dan berkembang. Jika Anda tertarik dengan salah satu layanan/produk kami dan memiliki pertanyaan tentang fitur, uji coba atau demo, harga, atau apa pun, tim kami siap menjawab semua pertanyaan Anda.

TMS

We can answer your needs of today’s business challenges.

PT Trimitra Sistem Solusindo
Capital Place, Jl. Gatot Subroto No.Kav 18 Level 43, RT.6/RW.1, Kuningan Bar., Kec. Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12710
 Telepon: 021-50106259 / 021-50106279
Email: info@tms-consulting.co.id

Solusi

Industri

Halaman

TMS

We can answer your needs of today’s business challenges.

PT Trimitra Sistem Solusindo
Treasury Office Tower 5th Floor, Unit. C District 8
Jl. Jend Sudirman RT 5 RW 3 Senayan, Kebayoran Baru, Jakarta Selatan
Telepon: 021-50106259 / 021-50106279
Email: info@tms-consulting.co.id

Solusi

Industri

Halaman

© PT Trimitra Sistem Solusindo 2022 | Kebijakan Privasi | Persyaratan Penggunaan

Service Cloud Features & Specs

Basic Package

Advanced Package

Premium Package

Custom Package

Key Features
Case Management (Channel: Webform and Email)

(General Case Type)

(Max 2 Case Types)

(Max 3 Case Types)
Advanced Case Management
  

(Custom Case Status)

(Custom Case Status)
Complex Case Management
    

(Max 5 Automations)
Basic Service Level Agreements (SLAs)
Advanced Service Level Agreements (SLAs)
  

(Custom Case SLA)

  
Milestones and Entitlements
    

(Custom Case Milestones)
Knowledge Base

(Pre-define from Customer)

(Pre-define from Customer)

(Pre-define from Customer)
Knowledge Base Enhancements
  
AI-Powered Knowledge Base
    
Email-to-case
Live Agent Setup
  
Account Management
Contact Management
Reports and Dashboards

Standard Reporting

(10 Reports + 2 Dashboards)

Custom Reporting

(15 Reports + 5 Dashboards)

Custom Reporting

(15 Reports + 5 Dashboards) (Accomodating Client's Specific Requirements)
Self-service Portal (External User: Customer or Partner)
    

(Pre-built Portal Design)
Basic Omni-channel Setup
Omni-channel Routing
  
Skill-based Agent Routing
    
Customer Satisfaction Surveys
  

(Using Free FMS)

(Using Free FMS)
Salesforce Mobile App
System Integration (API-based)

Unavailable

Unavailable

2 Integration Line

Enablement & Adoption
End User Training
System Administration Training
Post Go-live Support
  

2 weeks

1 month

Project Timeline
SFDC Configuration & Development

4 weeks

8 weeks

12 weeks

Package Pricing
Service Fee

100jt

175jt

250jt

Required Licenses
Service Cloud - Service Professional Edition
    
Service Cloud - Enterprise Edition
  
Community Cloud - Self-Service (Add-on License)
    

Sales Cloud Features & Specs

Basic Package

Advanced Package

Premium Package

Custom Package

Key Features
Lead Management

(General Lead Type)

(Max 2 Lead Types)

(Max 3 Lead Types)
Lead Assignment
  
Lead Scoring

(Standard BANT)

(Standard BANT)

(Custom BANT)
Opportunity Management

(General Sales Type)

(Max 2 Sales Types)

(Max 3 Sales Types)
Sales Guidance and Staging

(Basic Staging)

(Custom Staging)

(Custom Staging)
Advanced Opportunity Management
  
Opportunity Teams
  
Comprehensive Sales Automation
    

(Max 5 Automations)
Account Management
Contact Management
Reports and Dashboards

Standard Reporting

(10 Reports + 2 Dashboards)

Custom Reporting

(15 Reports + 5 Dashboards)

Custom Reporting

(15 Reports + 5 Dashboards) (Accomodating Client's Specific Requirements)
Campaign Management
  
Product Management
  

(Simple List Product)

(Product Bundling)
Pricing Management
  

(Max 2 Price Books)

(Max 3 Price Books)
Quotation Management
  
Quotation Generation
  

(Simple Quote Template)

(Custom Quote Template)
Order Management
    
Contract Management
    
Email Integration
  
Salesforce Mobile App
System Integration (API-based)

Unavailable

2 Integration Line

3 Integration Line

Enablement & Adoption
End User Training
System Administration Training
Post Go-live Support
  

2 weeks

1 month

Project Timeline
SFDC Configuration & Development

4 weeks

8 weeks

12 weeks

Package Pricing
Service Fee

85jt

150jt

225jt

Required Licenses
Sales Cloud - Service Professional Edition
    
Sales Cloud - Enterprise Edition
  
Sales Cloud - CPQ (Add-on License)