2025’s Biggest Customer Experience Trend: Personalization Through AI & Data
Introduction As we step deeper into the digital age, customer expectations are evolving faster than ever. In 2025, one trend stands out above all in the realm of customer experience (CX): personalization through AI and data. Today’s consumers demand not just service—but service tailored to them. Companies that fail to meet this demand risk losing […]
ProTrac: Built to #OPTIMIZE Your Business
The #OPTIMIZE Mindset: Productive and Efficient, Why Not Both? According to 6Sigma.us, businesses that focus on operational improvement can achieve dramatic results: 25% productivity gains and 20% cost savings. But the real question is—how can you achieve both at once? The answer is simple: the right system. Meet ProTrac: One Dashboard, Total Control Have you […]
Accurate and Precise Monitoring with ProTrac: Unlocking Your Business Potential
64% of Companies Agree: Real-Time Data Is the Key to Business Success A recent study by WashMetrix revealed a critical insight: 64% of companies acknowledge that monitoring data with accuracy and precision is essential to achieving their business goals. In today’s fast-paced markets, speed and accuracy in decision-making are paramount. Delayed or inaccurate information can […]
Driving Sustainability with Green Ledger and Cloud ERP
The Green Ledger: A New Era in ESG Reporting As climate change escalates, businesses face rising operational and regulatory risks. Carbon taxes, ESG mandates, and stakeholder demands are no longer optional. To stay compliant and competitive, companies must evolve their sustainability strategy—and data accuracy is at the heart of that evolution. Enter the green ledger: […]
The Future of Supply Chains Through Digital Transformation
The COVID-19 pandemic was a wake-up call for companies around the world. In Indonesia and beyond, it exposed the vulnerability of traditional supply chains—delays, stock shortages, and a lack of visibility that disrupted operations across industries. To stay competitive, companies must now rethink how they manage and secure their supply chain operations. Digital transformation is […]
Service Cloud Ensures Faster, Smarter Resolutions
Today’s customers expect fast, intelligent, and effortless support. When businesses fall short, they risk losing customer loyalty—and revenue. That’s why more companies are turning to Salesforce Service Cloud to deliver faster, smarter resolutions. At TMS Consulting, we specialize in implementing Service Cloud to help organizations transform customer support into a competitive advantage. With proven experience […]
ERP Solutions to Minimize Downtime
Unplanned downtime doesn’t just disrupt daily operations — it can lead to serious financial losses. In the short term, companies face reduced productivity and revenue loss. Over time, these disruptions can damage customer trust, strain supplier relationships, and increase recovery costs. That’s why investing in an ERP system to reduce downtime is no longer optional […]
Manufacturing 4.0: How SAP S/4HANA Drives the Future of Operations
In the era of rapid technological advancement, Manufacturing 4.0—often referred to as the Fourth Industrial Revolution—has emerged as a transformative force in the industrial sector. This new paradigm integrates digital technologies into manufacturing processes, enhancing efficiency, agility, and responsiveness. As a SAP Gold Partner, TMS Consulting empowers businesses to transform their manufacturing operations with SAP […]
85% of Customers Expect Instant Support—Salesforce Service Cloud Makes It Possible
Meeting Modern Demands: Why Instant Support Is Now a Business Essential Customer expectations have evolved dramatically. In a digital-first world, speed is everything—and a recent Salesforce report confirms it: 85% of customers now expect instant support when engaging with a company. This shift isn’t just a passing trend—it’s a new baseline for customer service.To meet […]
Minimizing Human Errors with Warehouse Management System
In warehouse management, human errors are a significant challenge. According to research, human errors account for about 80% of process deviations in industries where procedures are well-defined, such as warehousing. These errors not only disrupt operations but can also lead to costly inefficiencies and customer dissatisfaction. Fortunately, technology, specifically Warehouse Management Systems (WMS), is revolutionizing […]
