Why Omni-Channel Customer Experience Still Matters
In an era where customers interact through social media, email, chat, and other digital platforms — sometimes all in a single day — managing these touchpoints separately is no longer sustainable.Modern consumers expect continuity, personalization, and instant response across every channel they use. In an era where customers interact through WhatsApp, Instagram, email, and live […]
Personalization is Everything: How to Win Customers with First-Party Data and RFM
Personalization Is No Longer Optional In today’s fast-paced digital world, customers expect the same thing you experience when scrolling through your FYP: content that feels tailor-made just for you. McKinsey reports that 71% of consumers expect personalized interactions—and 76% get frustrated when they don’t get them. This isn’t magic—it’s personalization. For businesses, delivering personalization is […]
Safety at Your Fingertips: Building a Safer, Smarter Workplace with HSE+
As your business grows, so do the challenges—whether it’s managing multi-entity operations, adapting Safety at Your Fingertips: Building a Safer, Smarter Workplace with HSE+ In industries like mining, plantation, and manufacturing, safety isn’t just a regulation—it’s a responsibility. Yet many organizations still rely on manual, paper-based processes to manage Health, Safety, and Environment (HSE) programs. […]
Confident Planning for a Stronger Business Future
In today’s fast-moving business world, finance leaders must make accurate decisions amid constant uncertainty. Yet outdated forecasting often leads to costly mistakes—with the average company facing 20–50% forecast inaccuracy, resulting in lost revenue and inefficiencies. TMS Consulting helps businesses overcome these challenges with modern planning and forecasting solutions—replacing guesswork with insights and building stronger financial […]
2025’s Biggest Customer Experience Trend: Personalization Through AI
In today’s fast-evolving digital marketplace, a one-size-fits-all customer journey simply doesn’t cut it. A recent Business Insider report highlights on how consumers now expect tailored interactions—not just recommendations based on earlier purchases, but predictive, empathetic, and context-aware engagement.—reducing human support requests by 15%. This development underscores how AI-powered personalization is reshaping customer experience in 2025. […]
Autonomous AI and the Future of Supply Chains in Indonesia
In today’s volatile global market, traditional supply chains can no longer keep up. According to SAP’s 2024 article on Modernizing the Supply Chain with Autonomous AI, businesses must adopt a smarter, more autonomous approach to planning and execution—one that leverages AI to predict, decide, and optimize end-to-end processes in real time. Indonesia’s Supply Chain Challenges […]
Rupiah Melemah, Daya Beli Tertekan: Krisis Ekonomi Baru?
Pada Senin (1/7), nilai tukar rupiah terhadap dolar Amerika Serikat resmi menembus angka Rp16.400 per USD di pasar spot. Ini merupakan level terlemah sejak krisis moneter 1998. Anjloknya nilai tukar ini bukan hanya menjadi perhatian para pelaku pasar dan ekonom, tetapi juga menimbulkan keresahan nyata di tengah masyarakat luas. Melemahnya rupiah secara langsung berpengaruh pada […]
Perang Iran–Israel–Amerika Serikat: Apakah Industri Oil and Gas Harus Siap Siaga?
Pada Jumat (13/6), Israel secara mengejutkan melancarkan serangan terhadap fasilitas pengembangan nuklir milik Iran. Serangan tersebut menewaskan lebih dari 220 orang. Iran pun segera membalas dengan menyerang fasilitas militer Israel di Tel Aviv. Hingga tanggal 24 Juni 2025, kedua negara masih saling melancarkan serangan. Mengutip laporan Al Jazeera, Israel mengklaim serangannya sebagai langkah preventif untuk […]
Sales Teams Are Spending 40% of Their Time on Admin—Here’s How to Fix It
Sales teams are hired to sell—not to drown in manual system, CRM updates, or chasing internal approvals. But research shows that reps spend up to 40% of their time on administrative tasks instead of selling. That’s nearly two full working days a week lost to non-revenue-generating work. At TMS Consulting, we help organizations reclaim that […]
Go-Live Ceremony with PT Riung Mitra Lestari
TMS Consulting is Thrilled to share the success of the Go-Live Ceremony with PT Riung Mitra Lestari on October 10, 2024! 🎉 The event started with insightful opening remarks Yudha Saptata. Dodi Kosrianto , Nur Rachmani Tri Aji from PT Riung Mitra Lestari, followed by a warm message from Bagus Priyonugroho. The project overview was […]
