Sales Teams Are Spending 40% of Their Time on Admin—Here’s How to Fix It
Sales teams are hired to sell—not to drown in manual system, CRM updates, or chasing internal approvals. But research shows that reps spend up to 40% of their time on administrative tasks instead of selling. That’s nearly two full working days a week lost to non-revenue-generating work. At TMS Consulting, we help organizations reclaim that […]
2025’s Biggest Customer Experience Trend: Personalization Through AI & Data
Introduction As we step deeper into the digital age, customer expectations are evolving faster than ever. In 2025, one trend stands out above all in the realm of customer experience (CX): personalization through AI and data. Today’s consumers demand not just service—but service tailored to them. Companies that fail to meet this demand risk losing […]
Driving Sustainability with Green Ledger and Cloud ERP
The Green Ledger: A New Era in ESG Reporting As climate change escalates, businesses face rising operational and regulatory risks. Carbon taxes, ESG mandates, and stakeholder demands are no longer optional. To stay compliant and competitive, companies must evolve their sustainability strategy—and data accuracy is at the heart of that evolution. Enter the green ledger: […]
Service Cloud Ensures Faster, Smarter Resolutions
Today’s customers expect fast, intelligent, and effortless support. When businesses fall short, they risk losing customer loyalty—and revenue. That’s why more companies are turning to Salesforce Service Cloud to deliver faster, smarter resolutions. At TMS Consulting, we specialize in implementing Service Cloud to help organizations transform customer support into a competitive advantage. With proven experience […]
85% of Customers Expect Instant Support—Salesforce Service Cloud Makes It Possible
Meeting Modern Demands: Why Instant Support Is Now a Business Essential Customer expectations have evolved dramatically. In a digital-first world, speed is everything—and a recent Salesforce report confirms it: 85% of customers now expect instant support when engaging with a company. This shift isn’t just a passing trend—it’s a new baseline for customer service.To meet […]
Maximize Sales Success with CRM Automation
Sales teams face constant pressure to perform better, close deals faster, and maintain productive relationships with customers. Customer Relationship Management (CRM) automation is an essential tool for enhancing productivity and streamlining sales processes. According to Salesforce, CRM automation significantly increases efficiency, enabling sales teams to focus more on selling and less on administrative tasks. As […]
TMS Consulting Executive Dinner: Elevating Customer Experiences through AI with Salesforce
Jakarta, 24 April 2024 – TMS Consulting joined forces with Salesforce, the cloud-based contact center solution provider, to host an Exclusive Executive Dinner at Four Seasons Hotel Jakarta. The event was opened by Mr. Widiyo Dwihartanto as TMS Consulting Managing Partner, and then a presentation from Mr. Yuhan as Salesforce representative. Mr. Sanny Putra Hendarsyah, […]
