2025’s Biggest Customer Experience Trend: Personalization Through AI
In today’s fast-evolving digital marketplace, a one-size-fits-all customer journey simply doesn’t cut it. A recent Business Insider report highlights on how consumers now expect tailored interactions—not just recommendations based on earlier purchases, but predictive, empathetic, and context-aware engagement.—reducing human support requests by 15%. This development underscores how AI-powered personalization is reshaping customer experience in 2025. […]
Autonomous AI and the Future of Supply Chains in Indonesia
In today’s volatile global market, traditional supply chains can no longer keep up. According to SAP’s 2024 article on Modernizing the Supply Chain with Autonomous AI, businesses must adopt a smarter, more autonomous approach to planning and execution—one that leverages AI to predict, decide, and optimize end-to-end processes in real time. Indonesia’s Supply Chain Challenges […]
Rupiah Melemah, Daya Beli Tertekan: Krisis Ekonomi Baru?
Pada Senin (1/7), nilai tukar rupiah terhadap dolar Amerika Serikat resmi menembus angka Rp16.400 per USD di pasar spot. Ini merupakan level terlemah sejak krisis moneter 1998. Anjloknya nilai tukar ini bukan hanya menjadi perhatian para pelaku pasar dan ekonom, tetapi juga menimbulkan keresahan nyata di tengah masyarakat luas. Melemahnya rupiah secara langsung berpengaruh pada […]
Perang Iran–Israel–Amerika Serikat: Apakah Industri Oil and Gas Harus Siap Siaga?
Pada Jumat (13/6), Israel secara mengejutkan melancarkan serangan terhadap fasilitas pengembangan nuklir milik Iran. Serangan tersebut menewaskan lebih dari 220 orang. Iran pun segera membalas dengan menyerang fasilitas militer Israel di Tel Aviv. Hingga tanggal 24 Juni 2025, kedua negara masih saling melancarkan serangan. Mengutip laporan Al Jazeera, Israel mengklaim serangannya sebagai langkah preventif untuk […]
Sales Teams Are Spending 40% of Their Time on Admin—Here’s How to Fix It
Sales teams are hired to sell—not to drown in manual system, CRM updates, or chasing internal approvals. But research shows that reps spend up to 40% of their time on administrative tasks instead of selling. That’s nearly two full working days a week lost to non-revenue-generating work. At TMS Consulting, we help organizations reclaim that […]
Go-Live Ceremony with PT Riung Mitra Lestari
TMS Consulting is Thrilled to share the success of the Go-Live Ceremony with PT Riung Mitra Lestari on October 10, 2024! 🎉 The event started with insightful opening remarks Yudha Saptata. Dodi Kosrianto , Nur Rachmani Tri Aji from PT Riung Mitra Lestari, followed by a warm message from Bagus Priyonugroho. The project overview was […]
Why Businesses Are Leaving Their Old ERP for SAP S/4HANA Cloud
Legacy ERP systems have powered businesses for decades. But in today’s fast-moving, data-driven world, many organizations are finding that traditional platforms like SAP ECC or outdated on-premise solutions are no longer enough. They’re rigid, siloed, and unable to support the agility that modern enterprises need. That’s why more and more companies are making the shift […]
ERP Solutions to Minimize Downtime
Unplanned downtime doesn’t just disrupt daily operations — it can lead to serious financial losses. In the short term, companies face reduced productivity and revenue loss. Over time, these disruptions can damage customer trust, strain supplier relationships, and increase recovery costs. That’s why investing in an ERP system to reduce downtime is no longer optional […]
The Role of Artificial Intelligence in CRM: Transforming Customer Relationships in 2025
In 2025, Artificial Intelligence (AI) has become integral to Customer Relationship Management (CRM), enabling businesses to enhance customer interactions, predict behaviors, and personalize experiences. A prime example of this integration is Salesforce’s AI platform, Einstein, which exemplifies how AI can revolutionize CRM systems. To stay ahead in this AI-driven era, partner with TMS Consulting. Our […]
Why Mining Companies Should Migrate to SAP S/4HANA Cloud
In today’s fast-paced, technology-driven world, mining companies must adapt to stay ahead. One significant advancement they can leverage is cloud computing. Integrating operations and management into the cloud can make enterprises, including those in the mining industry, safer, more productive, and more sustainable. As a gold partner of SAP, TMS Consulting is ready to guide […]
