SAP Flash Edition (FE)

CRM Functional Consultant



  • 3+ years proven experience across functional or technical consultant to ensure effective, efficient delivery of business process enhancements;
  • Proven experience partnering with integration managers and business partners;
  • Proactive self-starter with ability to find solution to complex technical problems and roll up the sleeves to get work done;
  • Ability to lead and engage the teams, with excellent communication skills both verbal and written including English grammar;
  • Working knowledge of business and computer systems/software;
  • Experience in mining industry project is a plus.


  • Primary area of focus – IT CRM (Customer Relationship Management);
  • Develop thorough definition of CRM interfaces with third party systems;
  • Provide CRM solution options and best practice recommendations;
  • Provide techno functional leadership and guidance to project teams;
  • Lead techno functional solution and architecture documents, artifacts, work products and presentations;
  • Participate in evaluation of new CRM related functionality or software;
  • Develop and foster collaborative working relationships with the business, project managers and IT team members;
  • Represent the CRM organization as the prime techno functional contact on projects.

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