How Eiger gained staggering, exponential customer growth like never before
*conducted by internal TMS survey
Industry
Retail
Location
Indonesia
Solutions
Salesforce Sales Cloud
Eigerindo Multi Produk Industri, Inc. is a renowned adventure products-based company founded in 1989. It currently owns high quality brands such as Exsport, Bodypack, Eiger, and Outlive. All of Eiger products are distributed across the nation (through its 350+ domestic stores) as well as overseas.
To achieve more efficient and cost-effective operations, TMS Consulting provided Eigerindo MPI with Salesforce Sales Cloud and Communication Automation solutions to be implemented as its main core.
Eigerindo MPI faced several challenges:
- Build a digital and online control system at each outlet such as information about stock of their products
- Handle lead or case from various commercial platforms (website, social media, Google playstore, Apple app store, etc.)
To address these challenges, Eigerindo MPI implement Salesforce Sales Cloud:
- Integrated collaboration platform for customer commercial support (website, social media, Google playstore, Apple app store etc) with Salesforce Omni Channel
- Salesforce & WhatsApp integrations which can be managed by many agents in one WhatsApp account
- Developing system for tracking and viewing products on several outlet that are still available and agent can advise customers to buy at these outlets
Results: Realizing Efficiency, Profit, and Speed
Easy in monitoring potential leads and opportunities from any channel (website, Google playstore, & social media, etc.)
Exponential engagement
improvement between Eiger and
their customers
Improvement in contact
center process
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