Memperkuat Penjualan & Layanan Anda dengan
Kini Lebih Mudah Diakses dan Lebih Terjangkau.
Untuk membantu klien kami dengan lebih baik, TMS Consulting telah mengembangkan Paket SMB Salesforce sejak awal tahun 2022, dibuat oleh para ahli bersertifikat di bidang Sales Cloud dan Service Cloud.
Manfaat Paket SMB
- Salesforce SMB Package yang dikembangkan oleh konsultan berpengalaman berdasarkan studi kasus yang telah disesuaikan dengan kondisi bisnis dan kebutuhan SMB saat ini.
- Harga yang kompetitif di pasaran dengan fitur-fitur yang telah disesuaikan dengan kondisi bisnis yang ada.
- Sumber data tunggal dan CRM Tools yang terintegrasi.
Paket-paket SMB Salesforce dari TMS
sales cloud
- Can be applied to all industries in the ESMB market.
- Help to increase the productivity of sales reps.
- Improve teams’ effectiveness through increased visibility of sales activities.
- Assist in a more efficient closing process.
- Increase the number of leads that can be generated.
- Improve win rate through automation of leads distribution, segmentation, and nurturing.
- Team collaboration within the same system.
- Centralised database of customer engagement and sales activity without being separated.
- Supervise & monitor productivity of sales activity by using customizable reports and dashboards.
features:
- Role, Profile, and User (Role Configuration & User Configuration) (Max. 2 Profile/Role)
- Themes and Apps (Customization Salesforce Themes & Customization Apps Configuration)
- Lead Management (Web-to-Lead Configuration)
- Account and Contact Management (Customization Account & Contact Configuration)
- Opportunity Management (Customization Opportunity Configuration | Track Sales Opportunities)
- Selling Type & Guidance for Success (General Selling Configuration | Unique Selling Configuration)
- Sales Activity & Chatter (Log a Call, Sales Task, Sales Event, Send Email & Team Collaboration Enablement)
- Customer 360 View (Salesforce Customer 360 View Configuration)
- Duplication Rules on Lead & Account (Duplication Check by Email & Duplication Check by Phone Number)
- Validation Rules (Validation & Input Reason when Unqualified Lead, Validation & Input Reason when Closed Lost Opportunity & 3 Others Custom)
- Auto Notifications / Reminders / Automation (Lead Convert Alert, Big Deal Alert, Closed Won and Lost Opportunity Alert & 3 Others Custom)
- Report and dashboard -- Leads, Account, Sales Activity, Opportunity Reports and Manager & Staff Dashboards (Max 2D + 10 Reports) (Max 3D + 15 Reports)
- Salesforce Mobile (Salesforce Mobile Apps Enablement & Configuration)
features:
All Basic features +
- Product and Price Catalogue (Product & Price Catalogue Configuration) (Max.2 Price Books)
- Quote Template (Quote Template Configuration) (Max. 2 Templates)
- Approval Process (Quote Approval by Discount & Quote Approval by Profit Margin) (Amount)
- Check-in Feature (Sales Check-in configuration with Geotagging)
- Gmail / Outlook Integration (Email integration with Gmail or Outlook)
service cloud
- Can be applied to all industries in the SMB market.
- Help to increase the productivity performance of the company’s employees.
- Assist in a more efficient closing process.
- Increase the number of leads that can be generated.
- Assisting the process of consumer complaints from various channels.
- Employee performance values that are more measurable and accurate.
- Team collaboration within the same system.
- Centralised database without being separated.
- Detailed and comprehensive reports and dashboards.
features:
- Role, Profile, and User (Role Configuration & User Configuration) (Max. 2 Profile/Role)
- Themes and Apps (Customization Salesforce Themes & Customization Apps Configuration)
- Case Management (Web-to-Case & Email-to-Case)
- Case Priority Management (3 Case Category) | Advance Case Priority Configuration*
- Case Record Types (2 Case Record Types Configuration)
- Entitlement & Milestone / SLA Configuration
- Knowledge Management (3 Knowledge Configuration)
- Escalation Process (3 Escalation Process Configuration)
- Email Templates (3 Email Templates Configuration)
- Service Automation and Reminder (3 Automations & Reminders Configuration)
- Omni Channel Configuration (Routing & Supervisor)
- Report & dashboard
- Report and dashboard -- Account, Customer Service Reps - Activity, Case Reports and Manager & Staff Dashboards (Max 2D + 10 Reports)
- Salesforce Mobile (Salesforce Mobile Apps Enablement & Configuration)
features:
All Basic features +
- Case Priority Management (Advance Case Priority Configuration)
- Case Record Types (3 Case Record Types Configuration)
- Knowledge Management (5 Knowledge Configuration)
- Escalation Process (5 Escalation Process Configuration)
- Email Templates (5 Email Templates Configuration)
- Service Automation and Reminder (5 Automations & Reminders Configuration)
- Report and dashboard -- Account, Customer Service Reps. Activity, Case Reports and Manager & Staff Dashboards (Max 3D + 15 Reports)
- Advanced Case Management (Web-to-Case | Email-to-Case | Case Category)
- Einstein Articles (Knowledge Recommendation)
- Gmail / Outlook Integration (Email integration with Gmail or Outlook)
Mulai dari*
Dipercaya oleh 100+ bisnis. Dalam semua skala korporasi. Di seluruh dunia.
TMS adalah mitra resmi Salesforce yang dipercaya oleh perusahaan-perusahaan dalam menyediakan platform untuk mengelola data pelanggan mereka termasuk Marketing, Sales, Service, dan Commerce.
TMS Consulting adalah mitra resmi Salesforce di Indonesia.
Salesforce adalah solusi manajemen hubungan pelanggan yang menyatukan pelanggan dan perusahaan.
Ini adalah satu platform CRM terintegrasi yang memberikan semua departemen Anda – termasuk pemasaran, penjualan, perdagangan, dan layanan – pemahaman yang sama tentang setiap pelanggannya.
